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Returns |
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Our returns policy is simple. This means that if the frame you have ordered is faulty, damaged in transit or defective, you can return your glasses direct to us. Please be aware that you need to contact our Customer Services Department before returning any unwanted or faulty items.
To return an item:
If you wish to return an item, please inform us first by contact our Customer Services Department so that we may be made aware that your item is on its way back to us!
Wrap the item securely and send it to the address below, enclosing a note giving your contact details, order number and the reason for the return. In the case of a defective product, please also provide a full description of the fault.
For your protection we recommend that you use a recorded-delivery service as it is yur responsibility to ensure the item reaches us safely.
This returns policy does not affect your statutory rights.
Cancelling an item:
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days, beginning the day after the delivery date.
If you decide to cancel, please inform us by contacting our Customer Services Department and then return the goods to us unopened and in their original condition.
To cancel your contract, return the item to us with the delivery note and a note with your order number confirming that you wish to cancel, and stating your contact details.
The return address is:
Designer Specs Direct
4 Newlyn Close
Wirral
CH47 7AT
You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure dispatch method, which requires a signature upon delivery, such as Royal Mail Special Delivery or First Class (Recorded Delivery). You will be responsible for the item/s until they reach us. |
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