If you have any problem at all with the frames or sunglasses we deliver to you – do not worry. Just get in touch with us and we’ll take care of it. ----

We promise!

Quality Assured 100% Guarantee

Prior to us dispatching your spectacles or sunglasses, each pair undergoes strenuous Quality Checking. It is inspected by one of our ophthalmic technicians to ensure the original condition, packing and proper alignment of the frame. It is packaged in a hard protective case prior to being posted to you.

We guarantee all our glasses will be delivered as original, unused and in original packing as specified and that the lenses (if any) will be free from any defects.

We will dispatch your frames or sunglasses promptly by Royal Mail Special Delivery or Royal Mail recorded delivery depending on the necessary insured value. In each case a signature will be required on receipt, at which time title of goods shall be been deemed to have transfered to the buyer regardless of the signee.

Satisfaction 100% Guarantee

We want you to be 100% fully and completely satisfied when you do business with us. Whether you are a first-time customer or a loyal long-time customer, we want you to order from us with confidence.

If, in the unlikely event, your frames or sunglasses arrive with a defect - we will replace them free of charge or refund your money up to a maximum of 7 days after you receive the goods. Simply send them back to us via Royal Mail special delivery or recorded delivery with a note saying what was wrong with them. You’ll get a full refund – no quibbling. Our full returns policy may be found HERE.

In addition, all frames and sunglasses carry the original manufacturers guarantee against any manufacturing faults; this does not cover any misuse or damage caused by you and does not affect your statutory rights.